Customer help.
Tell us what happened and where. You'll get a reference number, so nobody has to ask you to explain it twice.
Report an issue.
Choose what you need and we'll ask only the questions that matter for it.
Please don't send card numbers or passwords. For billing, we'll verify you through your account.
Holidays and weather.
No active service alerts.
When weather or a holiday changes pickup, the alert appears at the top of every page on this site and is listed here, before you need to ask.
Your pickup schedule.
Pickup days are tied to your service address, so they're confirmed when your service starts. An online schedule lookup for WHS customers is planned for after launch.
Not a customer yet? Start service or check your address.
Looking for something else?
Send us a message and we'll point you to the right place.